Many attempt to sell the cloud as a panacea that will magically solve all your IT headaches. Unfortunately, like most else in the IT world, that can’t be further from the truth. The cloud, like all other technologies has its strong points alongside some clear weaknesses. One key weaknesses is that most organizations don’t read and understand the details of the SLA. The SLA or Service Level Agreement is a legal contract between you and your provider that details how they will provide service, the metrics they will provide with the service.
Without hesitation I can say most people don’t like reading legalese and as a result don’t read their SLA (or other legal agreements for that matter). Unfortunately, these agreements which effect the quality of the services they receive from a cloud provider. Which leads me to a core question: Have you read your SLA?